Highest Rated Dentist in Orland Park
I was initially hopeful about my experience at Cove Dental Office, but unfortunately, I encountered something that left me deeply concerned. During my visit, I was surprised to see a dog freely roaming the facility—including walking into the room where I was waiting for my consultation. The dentist, who I understand is also the owner, noticed the concern on my face and asked, “Are you okay with his dog?” While I appreciate being asked, I found it highly inappropriate for any animal to be moving through a clinical environment where patients receive dental care. This raised immediate questions about hygiene, sanitation, and professionalism. Dental offices are expected to maintain the highest standards of cleanliness to protect patients’ health. 1. Infection Control & Sanitation Dental offices must adhere to strict sterilization and cleanliness standards due to the risk of spreading infections. Animals can carry allergens, bacteria, or parasites that could compromise a sterile environment. Allowing a dog to wander through treatment areas undermines that expectation. Exceptions: The only commonly accepted scenario is if the dog is a certified service animal, and even then, it should not interfere with patient care or ENTER sterilized zones! I’m submitting this concern in the hope that it will prompt a serious review of protocols and ensure a safer, more sanitary environment moving forward.
First visit, got 2 teeth extracted. The office staff are very friendly knowledgeable, and accommodating. My dentist was thorough and friendly , but spunky, lol. The dental tech was knowledgeable and reassuring. I don't know all their names yet but I will because I plan on making them my permanent dental office Great job ladies and I'll see you all next Thursday for my follow up visit. I'm gonna sell my teeth on eBay
As a caregiver of my 100 years old client I walked in and I was surprised of the pleasant and very friendly women who worked there.Especially very young doctor who was very capable and knowledgeable also nice and friendly. They made Mr. Charles so comfortable while they did tooth extraction. He was so happy that we chose this place he was speaking all afternoon about them. I will recommend Crystal Cove Family Dental to everyone who needs good care and professional services because they did great job. Thank you so much.
To any one is has questions concerning the last post. My self and my family frequent this dentist office it is all ways clean fresh smelling and dog hair free. One of the reasons we continue to choose this dentist as a provider is because of the dog. We believe it is good addition to the Crystal Cove family and it complements their great costumer service skills and an award winning work ethic. Every one is this office goes above and beyond including the dog. I can say I have witnessed the help the dog provides in the office to patients like my self and others remain calm and emotionally supportive. The dog also is trained and does not bother patients that don’t want to be disturbed. I would say if you don’t like dog let them know and they will make the necessary adjustments to make you comfortable but for people who don’t like dogs maybe this is not the dentist for you but I can say you would be missing out on good people who truly love what they do and care for patients. The Dog Stays !!!!!
I called this past Saturday. I normally go to my dentist that I’ve been seeing for a while over 12 years, but they cannot get me in unfortunately. I spoke with Anne-Marie and she was so incredibly compassionate and sweet. They were able to get me in the same day! My permanent retainer had shifted and it was pinching my gums. The staff was really nice. The weight was long, I was there for about two hours and the process took only around five minutes. Which is OK, I just think that it can use some improvement. I am incredibly grateful for the fact that they were able to get me in. I cannot say enough great things about Anne-Marie. I observed how she spoke with all of the clients that walked in, her service is excellent and I imagine the doctors are grateful to have her as well. She’s definitely an asset to this business