Highest Rated Dentist in Orland Park
I was initially hopeful about my experience at Cove Dental Office, but unfortunately, I encountered something that left me deeply concerned. During my visit, I was surprised to see a dog freely roaming the facility—including walking into the room where I was waiting for my consultation. The dentist, who I understand is also the owner, noticed the concern on my face and asked, “Are you okay with his dog?” While I appreciate being asked, I found it highly inappropriate for any animal to be moving through a clinical environment where patients receive dental care. This raised immediate questions about hygiene, sanitation, and professionalism. Dental offices are expected to maintain the highest standards of cleanliness to protect patients’ health. 1. Infection Control & Sanitation Dental offices must adhere to strict sterilization and cleanliness standards due to the risk of spreading infections. Animals can carry allergens, bacteria, or parasites that could compromise a sterile environment. Allowing a dog to wander through treatment areas undermines that expectation. Exceptions: The only commonly accepted scenario is if the dog is a certified service animal, and even then, it should not interfere with patient care or ENTER sterilized zones! I’m submitting this concern in the hope that it will prompt a serious review of protocols and ensure a safer, more sanitary environment moving forward.
Excellent Office! Let me tell you, we’ve had a horrible experience at her orthodontist which has caused so many issues with her teeth. We came to Crystal Cove and immediately felt comfortable. They explained everything in detail with care and concern for my 15 year old. Dr. Goval has been amazing. He made her feel comfortable. Even having the issues that she has with the need for fillings, he didn’t make her feel bad for her dental needs. Turned out after having her visit, she didn’t need all the work we thought she would need. He made sure that he assessed her teeth as well as her X-rays before making any decisions on care. I am truly appreciative and highly recommend!
i truly had the BEST experience at Crystal Cove! Anna Marie was so sweet from the moment I called to set up an appointment to the moment we met. The dental hygienist, the dental assistant, & the dentist were all so great and kind. I needed an emergency appointment and they got me right in and worked around my schedule to help me out. I will always go back to them! Best dentist office and it is so beautiful at the new renovated location!
From my very first call, I was impressed. I left a voicemail expressing my urgent dental needs, and I received an immediate callback after hours from a genuinely caring and pleasant woman who was truly concerned about my situation. Thanks to her prompt response, I was able to secure an immediate appointment, which was a huge relief. Every staff member I encountered from that point on made a real difference in easing my anxiety about my dental distress. Their professionalism, compassion, and genuine care made all the difference, and I can honestly say this is the best dental office experience I’ve ever had. Hands down, I highly recommend Crystal Cove Family Dental for anyone seeking quality, compassionate dental care!
My wife recently had an emergency dental situation. This office was able to take her immediately as a new patient. The experience was great! Anna Marie went above and beyond to make my wife feel comfortable, and explained everything in clear detail from start to finish. Jasmine was very kind and was wonderful in assisting on the procedure. Dr. Goyal was marvelous. Very professional and knowledgeable, making the procedure both quick and painless. Many thanks to this entire team! We highly recommend this amazing group of dental professionals!