Highest Rated Dentist in Orland Park
Literally the best family dental in the south suburbs! Everyone is so nice, it’s so clean and the aesthetics are up to date and so cute/chic! I’m soooo happy I found a great practice for my family! They are great with kids and all treatments are explained so clearly the kids even nodded in agreement, you guys are Awesome!
My son had an appointment at Crystal Cove Family Dental, and unfortunately, it was a very disappointing experience. To say the least. During the visit, I observed a dental assistant touching her hair while treating patients, putting hair up in ponytail then proceeding into a patients mouth with same gloves, which raised concerns about hygiene. I literally had to tell my son lets go as he was waiting in the dentist chair. I also noticed multiple roly-polies on the office floor. When I brought this to the attention of the office manager, Florentine, her response was, "Oh, they're just roly-polies," which I felt dismissed my concerns instead of addressing them professionally. I took photos of what I observed and asked for the dental assistant's name, but the office would not provide it. As a parent, especially with a child who is already fearful of going to the dentist, this experience made me lose confidence in the office. It's frustrating that I now have to find another dentist because I no longer feel comfortable returning. I hope the office takes concerns about cleanliness and patient confidence more seriously in the future. Because I felt my concerns were not taken seriously, I filed a complaint with the Illinois Department of Financial and Professional Regulation.
I highly recommend Crystal Cove Family Dental for any dental care. Janice immediately greeted me, J'Ana provided the best pretreatment, and let's just say that Dr. Dana was so wonderful I slept during my procedure. I'm happy to say that I'm looking forward to going back.
The staff at this office is very nice, and if you are in an emergency and need a tooth removed or immediate treatment to get out of pain, they will take care of you. However, my experience after that was very concerning. I felt like I was being pushed into unnecessary and much more expensive treatment. I was given a treatment plan that seemed extensive and costly, so I decided to get a second opinion from another dentist. The difference was honestly shocking. The second dentist explained my X-rays to me in detail and showed me that my treatment needs were much simpler than what I had originally been told. I was also told by this office that my bone was weak, which made me extremely concerned. After having my X-rays reviewed by another dentist, I was told that this was not an accurate representation of what my X-rays showed. The second dentist broke everything down for me and explained why they disagreed with what I had previously been told. I would strongly recommend getting a second opinion before agreeing to a major or expensive treatment plan here. While I appreciate that they helped me get out of pain and the staff was pleasant, I left feeling that I had been given misleading information and pressured toward treatment that was not necessary according to another dental professional.
Had an amazing cleaning today by Megan. She was thorough and did a great job! Dr Dana as always was full of great energy and made coming to the dentist fun. Love this place and the friendly staff. They all make you feel at home. I especially love that they have all the latest and most updated equipment. Thanks CCFD